IT Service Management
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IT Software and Monitoring Tools

Deploy round the clock monitoring tool to detect and prevent potential issues from emanating which have a drastic impact in time, energy and monetary losses. We engineer top-notch IT solutions for you by providing tailored IT software development giving you root cause information and instant visibility.

 

Call Center Tracking software

Our expert developers engineer tailored call center tracking software allowing augmented customer engagement. We ensure you serve and engage your customers on their preferred channel of communication like Voice, Email, SMS, Web-Chat, and Social media using high-end secured protocols.

CMMS Software Solutions

We design Computerized Maintenance Management Systems (CMMS) with features that help with assets tracking and records keeping, work order management, email/SMS notifications, resource and maintenance management automatically, providing you DNS automation in real-time.

IT Procurement Services

Develop robust e-procurement/e-sourcing platforms, information services procurement Library using our IT procurement services. We help you gain oversight on all service delivery workflows, service index, contract tendering/preparation and lot more.

SLA Management services

We tailor our Service level Agreement (SLA) management system to ensure SLA compliance/breach, measure SLA response time, manage specific SLAs, ensure automated assignment and priorities based on the set framework and many more.

IT Knowledge Management

Our knowledge management solutions include a knowledge base tracking software for master data tracing and knowledge-based integrations with routing/escalation rules. We have also automated our priority services with notification automation for analytics and report creation applications.

Predictive Maintenance Software

We monitor the performance of your solutions with our predictive maintenance software to ensure your solutions function optimally. Our Predictive maintenance application ensures your equipment reliability, enhance system quality and stability, and detect possible failure using our root cause analytics integrated into the software framework.